Returns & Exchanges

At The Merch Collective, we want you to love your new gear; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unwashed and unworn items with original tags attached into the original shipping mailer or a secure box.

3

Label and Ship

Print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Refund Processing

Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing