Frequently Asked Questions

Everything you need to know about your Merch Collective experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days for domestic orders. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

How should I care for my Merch Collective apparel?

To maintain the quality of the fabric and prints, we recommend machine washing cold, inside out, and hanging to dry or tumble drying on low heat.